Emergency service without a call centre.
ailean takes tenant reports around the clock, recognises what is urgent and passes emergencies on according to the rules your property management company sets. No call centre needed.
When reports come in
Average reply time: 17 seconds. Share of enquiries outside office hours: 40 %. As of 11/11/2026.
How ailean handles an urgent report
- ailean takes the report immediately, in writing or as a voice message.
- ailean asks targeted questions to establish whether it is an emergency, for example with water, heating or electricity.
- An emergency is passed on according to the procedure your property management company sets, for example to the on call service or to a contractor from the directory.
- Anything that is not urgent is handled as normal. Next morning, the property manager finds a documented case rather than a note.
And the on call service?
ailean does not replace your on call service, it takes pressure off it: it is only needed for real emergencies, not for questions that can wait until the next working day. Exactly how night time escalation works is agreed with you during onboarding.
Frequently asked questions
By WhatsApp, email or voice message, around the clock.
Your property management company. ailean recognises urgency from the report and asks follow up questions; the emergency procedure is agreed together during onboarding.
Price on request. In the intro call we talk about your portfolio and your processes.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works