Relieve property managers amid the skills shortage.
Ordinary maintenance: 762. Minor maintenance: 110. Q&A: 1,094 enquiries recorded as Q&A. As of 11/11/2026.
The work ailean takes over
- Taking enquiries and asking until the facts are clear
- Classifying defects under tenancy law
- Dispatching contractors from the property's directory
- Coordinating appointments and following up until the defect is fixed
- Documenting every step
What stays with the team
The cases that need experience: emergencies, handovers, difficult conversations and tenancy law grey areas. ailean hands these over with the full history, so nobody starts from scratch.
Relief, not replacement
Average reply time: 17 seconds.
What this means for your company
The ROI calculator shows how many hours this adds up to for your portfolio, using benchmarks from live operation.
Frequently asked questions
No. ailean takes on routine work; the team keeps the cases that need experience.
Every step is documented, and every property management company receives a monthly success report covering enquiries, the share handled autonomously, contractor jobs and defect status.
ailean is aimed at property management companies with 500 or more residential units.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works