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Figures

Figures from operation.

Total recorded tenant enquiries: 2,289. As of 11/11/2026.

The metrics in detail

  • Currently managed units: 2,229. As of 11/11/2026.
  • Total recorded tenant enquiries: 2,289. As of 11/11/2026.
  • Ordinary maintenance: 760. As of 11/11/2026.
  • Minor maintenance: 110. As of 11/11/2026.
  • Q&A: 1,093 enquiries recorded as Q&A. As of 11/11/2026.
  • Average reply time: 17 seconds. As of 11/11/2026.
  • Share of enquiries outside office hours: 40 %. As of 11/11/2026.
  • Recorded languages: 10. As of 11/11/2026.
  • Cases recorded as escalated: 36. As of 11/11/2026.

Source and licence

Anonymized figures from live operation. Source and date: kpi.ailean.re. Data: kpis.json. CC BY 4.0.

Total recorded tenant enquiries: 2,289. As of 11/11/2026.

Frequently asked questions

Anonymized figures from live operation. Source and date: kpi.ailean.re. Data: kpis.json.

Continuously. When the source changes, this page updates too; the date shows the status.

Yes, under the CC BY 4.0 licence, with the source kpi.ailean.re and the date.

Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.

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