Automate tenant requests, around the clock.
Average reply time: 17 seconds.
Which enquiries ailean takes on
- Defects and damage in the flat or the building, classified as minor or ordinary maintenance
- Questions about the status of an open report
- General questions about the property and the tenancy
Every enquiry is assigned to one of these types and classified under tenancy law before ailean answers or acts.
Figures from operation
Total recorded tenant enquiries: 2,292. Share of enquiries outside office hours: 40 %. As of 11/11/2026.
The property management company stays in control
Every answer is based on the property data, the lease and your contractor directory. Anything ailean cannot classify with certainty goes to the property manager with the full history. Every step is recorded in the audit trail, and every property management company receives a monthly success report.
Frequently asked questions
A chatbot answers questions. ailean is operational real estate intelligence: ailean classifies enquiries under tenancy law, dispatches contractors and follows up until the case is closed.
WhatsApp, email and voice message. Tenants need neither an account nor an app.
ailean answers around the clock, weekends included. Your property management company decides how urgent cases are passed on, see Emergency service.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works