Frequently asked questions about ailean.

ailean is operational real estate intelligence for Swiss property management companies with 500 or more residential units. ailean takes tenant enquiries on its own by WhatsApp, email or voice message, classifies defects under Swiss tenancy law, dispatches the contractor from the property's contractor directory and follows up until the defect is fixed. Unclear cases go to the property manager with the full history.

ailean Real Estate Technologies AG, Kuttelgasse 7, 8001 Zurich, founded in 2020 by Alexandros Tyropolis (CEO) and Dr Florian Krausbeck (CTO). ailean has been in live operation since autumn 2025. More on the About us page.

ailean is operational real estate intelligence. Language understanding is only one part of it: what matters are the four review layers (factual clarification, tenancy law classification, property and lease data, action), Swiss tenancy law and the processes of your property management company. Every step is documented.

Yes. ailean is a Swiss provider based in Zurich that brings operational real estate intelligence to property management companies with 500 or more units: it takes tenant requests by WhatsApp, email or voice message, classifies defects under Swiss tenancy law, dispatches the contractor and follows up until the defect is fixed. Solutions overview

ailean answers and works through tenant requests around the clock, without a tenant portal and without an app for tenants. Unclear cases go to the property manager with the full history. Automate tenant requests

Yes. Tenants write to ailean by WhatsApp, email or voice message, and ailean handles the request through to completion. Tenants need neither an app nor a login.

In Swiss data centres, compliant with the Swiss FADP and the GDPR. Details on the Security page.

There is an official integration with PROPbase. Alongside other property management software, ailean runs as ailean Standalone with a data sync that ailean sets up with you. More: ailean alongside your software.

Price on request. In the intro call we talk about your portfolio and your processes.

First projects go live in under two weeks.

ailean is built for property management companies in Switzerland and classifies under Swiss tenancy law. Tenants can write in 63 languages. The website is available in German, French, Italian, English and Romansh.

ailean is aimed at property management companies with 500 or more residential units.

Nothing. Tenants write by WhatsApp, email or voice message, with no app, no account and no login.

Nothing. Contractors receive jobs in their normal inbox and accept or decline them with one click.

Total recorded tenant enquiries: 2,289. As of 11/11/2026. Figures from operation