ailean or a call centre.
A call centre takes requests and passes them on; ailean takes tenant enquiries and also gets them done, from tenancy law classification to contractor dispatch and follow up.
The comparison
| Criterion | Classic call centre | ailean |
|---|---|---|
| Availability | As per contract | Average reply time: 17 seconds. |
| Channels | Telephone | WhatsApp, email and voice message |
| Tenancy law classification | Usually left to the property management company | For every defect, under Art. 256 et seq. CO |
| Contractor dispatch | Passed on to the property management company or from a list | Directly from the property's contractor directory |
| Follow up until fixed | Usually not part of the contract | Yes, until the defect is fixed |
| Records | Call note | Every step in the audit trail, monthly success report |
| Languages | Depends on staff | Tenants can write in 63 languages |
| Price | As per contract | Price on request |
Call centre services vary by provider and contract. The table describes a classic call centre that takes requests and passes them on.
The real difference
Total recorded tenant enquiries: 2,289. As of 11/11/2026.
When a call centre still makes sense
If what you mainly need is a phone number where tenants reach a person, a call centre can still make sense. ailean and a call centre are not mutually exclusive.
Frequently asked questions
By WhatsApp, email or voice message, around the clock.
Yes. ailean and a call centre are not mutually exclusive.
Price on request. In the intro call we work it out with your portfolio.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works