Handle tenant damage reports digitally.
With ailean, tenants report damage by WhatsApp, email or voice message, and ailean works the report until the defect is fixed. No app, no login, no form.
How a damage report runs with ailean
- The tenant describes the damage in their own words, with a photo or as a voice message if they like.
- ailean asks for whatever is missing: where exactly, since when, how urgent.
- ailean classifies the defect under Swiss tenancy law: minor maintenance for the tenant or ordinary maintenance for the landlord (Art. 256 et seq. CO).
- If the landlord is responsible, ailean dispatches the right contractor from the property's contractor directory.
- ailean follows up until the defect is fixed and documents every step.
- Unclear cases go to the responsible property manager with the full history.
Four review layers for every report
Every report passes four review layers at ailean: factual clarification, tenancy law classification, a check against the property and lease data, and only then action. Every step is documented (audit trail), so the property management company can always see what was decided and why.
What this means in operation
Total recorded tenant enquiries: 2,292. Average reply time: 17 seconds. As of 11/11/2026.
Tenants need nothing for this: no app, no account, no password. They write on the channel they already use.
Frequently asked questions
No. Tenants report damage by WhatsApp, email or voice message. There is no portal, no app and no login.
Yes. Tenants can send a voice message or attach pictures; ailean adds both to the report.
ailean passes unclear cases to the responsible property manager with the full history, so nobody has to start from scratch.
Tenants can write to ailean in 63 languages.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works