ailean or a tenant portal and tenant app.
A tenant portal collects reports in a system tenants first have to learn; ailean needs no login and does the work that follows the report as well.
The comparison
| Criterion | Tenant portal or tenant app | ailean |
|---|---|---|
| Access for tenants | Account and login, or an app | No login: WhatsApp, email or voice message |
| Access for contractors | Depending on the solution, own account or partner access | Job in their normal inbox, accepted with one click |
| After the report | A ticket is created; the property management company works it | ailean classifies, dispatches the contractor and follows up |
| Tenancy law classification | By the property management company's team | By ailean under Art. 256 et seq. CO, borderline cases to the property manager |
| Other features | Often documents or notices for tenants | Focused on enquiries and defects until fixed |
| Rollout | Tenants must know and use the portal | First projects in under two weeks; tenants have nothing to learn |
Tenant portals vary by provider. The table describes the category, not any single product.
When a tenant portal fits
If you want to give tenants documents or notices in their own interface, you need a portal. For enquiries and defects, however, a login is a hurdle that ailean removes. The two are not mutually exclusive.
Frequently asked questions
No. Tenants write by WhatsApp, email or voice message, without an account or login.
No. ailean is neither a portal nor an app, but operational real estate intelligence that works enquiries and defects through to the repair.
Yes. ailean and a portal are not mutually exclusive.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works