When will the service charge statement arrive?18:12
Good evening, Ms Keller. The 2025 statement goes out by the end of June to all tenants. You will receive it by post.18:12
Answered instantly, in the tenant’s language
Tenant requests that never land on your desk.
Others sell ticketing systems. We deliver finished work.
Around 80% fewer cases on your team’s desks. Not sorted better, but resolved.
Tenant reportsThe tenant reports the limescale on her shower head by WhatsApp, in her own language. The ticket creates itself.
Property management · aileanTenant service, WhatsApp
Type a message
This is an example case. The names and the address are invented.
Everyday examples
What ailean takes care of for you.
Every property management receives three kinds of requests. Scroll through shortened examples of what fills your team’s working day, every day.
Information and status
Questions that need an answer right away.
Property management · aileanTenant service, WhatsApp
May I keep a dog?09:40
According to your house rules, small pets are allowed; for a dog you need the approval of the property management. Shall I pass the request on?09:40
Answer drawn from your house rules
What happened to my report from last week?11:05
Your ticket #4117 (smoke detector) is in progress: Huber Electrical is coming Thu 12.11., 08:00 to 10:00.11:05
Status from the ticket, without checking back with you
Where can I find the rules for the laundry room?20:31
Here is the laundry schedule from the house rules: Mon to Sat 07:00 to 21:00, booking on the board in the basement.20:31
Information from the documents on file
Can I rent parking space 12 as well?14:22
Thank you for your interest. Your property management decides on this; I have passed the request on with your details, and you will hear back in the next few days.14:22
Handed over to the property manager
Type a message
Case 1 of 5
Minor maintenance
What tenants can sort out themselves.
Property management · aileanTenant service, WhatsApp
The shower head is totally covered in limescale.19:44
That is limescale, not a defect. Descaling takes ten minutes: unscrew it, soak it in vinegar for 30 minutes, clear the nozzles with a needle. I will check in with you tomorrow.19:44
Resolved without a contractor
The oven light is broken.12:10
That counts as minor maintenance. Matching bulb: E14, 25 W, heat resistant. Here is the guide to changing it in three steps.12:10
Resolved without a contractor
The bathroom drain is running slowly.07:58
Please clean the strainer first and pour hot water down the drain. If that does not help by tomorrow, I will call in the plumber.07:58
Fix it yourself first, otherwise a contractor
The silicone seal in the shower has turned black.21:15
That is mould on the seal. A cleaning guide will follow. If it stays black, I will have the plumber replace the seal.21:15
Fix it yourself first, otherwise a contractor
The extractor hood is not pulling properly any more.16:03
Usually the grease filter is full. Take it out, clean it in the dishwasher, let it dry. I will check in tomorrow to see whether it works again.16:03
Resolved without a contractor
Type a message
Case 1 of 5
Regular maintenance
Where a contractor is needed.
Property management · aileanTenant service, WhatsApp
We have had no hot water since this morning.23:07
Is it only your apartment or the neighbours as well? If so, the problem is with the building: I will book Keller Plumbing for tomorrow at 08:00 and get back to you as soon as it is running.23:09
Contractor commissioned, appointment agreed
The tumble dryer no longer dries.08:01
Filters clean, programme fine, laundry stays damp: that is an appliance fault. I am commissioning the V ZUG service, who will contact you within three working days.10:53
Service commissioned, appointment confirmed
Water is dripping from the bathroom ceiling!22:48
This is an emergency. Meier Plumbing has been called out and will be with you in 40 minutes. Please catch the water and switch off the power in the bathroom. Your property management has been informed.22:49
Emergency, contractor on the way now
The radiator in the living room stays cold.06:35
Please bleed it first (guide to follow). If it stays cold, Meier Heating Service will come: appointment Fri 13.11. pencilled in.06:36
Fix it yourself first, contractor pencilled in
The front door no longer closes properly.17:20
Because the security of the building is affected, Blum Joinery is coming today between 6 and 7 pm. You do not need to do anything else.17:21
Contractor commissioned, today
Type a message
Case 1 of 5
Anything that does not fit your rules (disputes between neighbours, terminations, goodwill gestures) ailean passes to your property management with all the details. The decision stays with you.
All names, companies and times are made up.
In use at
Pioneers of the property world trust ailean.
In production since autumn 2025.
Customer voices
What property managers who use ailean every day say.
We were a customer from the very first hour, back when the interface was still a set of Excel lists. Today ailean handles four out of five requests on its own, almost half of them arriving outside our office hours. Those used to sit on the Monday pile.
Adrian HäfeliManaging Director, Peter Halter AG With more than 1700 units, every report used to land with a person first. Today it is recorded, prioritised and with the right contractor before my team even sees it. That is time we now have for the cases that truly need a human.
Marta MeyerCEO, NOVAC SOLUTIONS In a small team, the small stuff of property management quickly eats the whole day. ailean takes exactly that off our hands and has our back: the important tasks no longer get left behind.
Sandra FischerOwner, Sandra Fischer Immobilien AG Onboarding was easy. What we hope to gain from ailean is a kind of relief no tool has offered before: requests from the buildings are recorded and resolved before they land on our desks.
Pascal GähwilerHead of Property Management, Tend AG
Not another IT project
Onboarding has never been this simple.
We come from the industry and know you have no time for another IT project. That is why ailean’s onboarding needs none at all. ailean is set up in a single morning and delivers what was impossible until now: autonomous work.
No ERP connection needed
No login needed for your team
No training needed
Set up in a single morning
- Onboarding session, one morning
Set up together
Export the tenant list, provide the contractor list, set the rules: spending authority, response time, escalation. We suggest, you decide.
- Week 1
Set up the Meta account
Your WhatsApp Business account with Meta. We guide you through it, and it takes minutes.
- Week 2
Circular letter
A letter to contractors and tenants announces ailean.
- Afterwards
Live
You put up a QR code in the entrance hall of each property. From then on, tenants report directly to ailean, and ailean works through the requests.
Alexandros TyropolisCofounder and CEO
We come from property management ourselves. We know how hard it is to introduce new technology into a running operation. That is why we did everything differently.
‘The biggest impact on a property manager’s working day, for the smallest effort to introduce, since software for property management has existed.’
What your team will never do again
Three things your team will never do again
EmailPhoneLetterFaxNoteOne chat
The back and forth with tenants
Queries back and forth by email, phone, letter, fax and notes on the door.
With aileanOne channel. ailean follows up until the report is complete.
Everything comes pouring in at once
Receive, process, prioritise, and feel overwhelmed along the way.
With aileanEvery report is logged, classified and in progress before anyone sits down at the office.
The triangle of tenant, contractor and property management
Chasing up, coordinating, calming things down.
With aileanailean coordinates the appointment, the chasing up and the close. It escalates only with a reason and a proposal.
Let’s be honest: we all know it from experience. Property management teams do not run at 100%, but more like 150%. With ailean we bring them back to 100%, which makes for happy tenants and happy employees alike.
Before and after
Things will never be the same again.
One case of water damage, two paths: above, how it runs today; below, with ailean. The time freed up goes back to the tasks where your team makes the difference and a machine cannot: property viewings, regular client care for owners, well prepared budgets and mediation.
Today
Effort of the property management team0 minContacts: 0
With ailean
Effort of the property management team0 minContacts: 0
Exception
Live
In use
ailean sounds like the future, but is already working today.
All the figures here come straight from live operations and update automatically.
81 %handled autonomouslyProduct 1.0, 09/2025 to 10/2026
2,230managed units
2,292requests in total, since 09/2025
17.4 saverage response time
39.9 %of requests outside office hours
10languages in use
What tenants report
- Information and status1,09456 %
- Regular maintenance76239 %
- Minor maintenance1106 %
Source: kpi.ailean.re, as of 11/11/2026.
Your rules
At last, your standards are put into practice.
You have rules for spending authority, response times and contractors. Until now you had to hope that your team follows them in every case, and you rarely knew whether it did. With ailean you set the rules once, and every case runs exactly by them.
Overall budget for ailean
ailean may commission up to CHF 24’000 a month on its own. Above that, you decide.
Response times (your SLA)
The tenant receives the first reply within 1 minute.
The contractor is commissioned within 2 hours.
Spending authority per contractor
Up to this amount, ailean may commission the firm without checking back with you.
Contractor directory per property
Pricing
One price per apartment per month.
The more units, the lower the price. Each unit at the price of its tier.
| Units | Annual contract | Cancellable monthly |
|---|---|---|
| 1 to 1’000 | CHF 2.20 | CHF 2.90 |
| 1’001 to 2’500 | CHF 1.45 | CHF 1.90 |
| 2’501 to 5’000 | CHF 1.15 | CHF 1.50 |
| 5’001 to 10’000 | CHF 0.95 | CHF 1.25 |
| from 10’001 | CHF 0.75 | CHF 0.95 |
Minimum commitment: at least 500 units a month are billed, which comes to CHF 1’100 a month on the annual contract or CHF 1’450 a month if cancellable monthly. In the first 90 days after signing the contract you pay only for units that are already live. From day 91 the minimum applies even if fewer units are live.
Annual contract
25% cheaper than cancellable monthly
CHF 1.85
per apartment per month
Blended price across all tiers
- Monthly total
- CHF 3’650
- Annual total
- CHF 43’800
You save CHF 13’800 a year compared with cancellable monthly
Cancellable monthly
List price, no minimum term
CHF 2.40
per apartment per month
Blended price across all tiers
- Monthly total
- CHF 4’800
- Annual total
- CHF 57’600
From 30’000 units: ask us for a quote.
For portfolios of this size we make an individual offer with its own onboarding plan.
Book a callPrice catalogue of 29.10.2026. Prices are subject to change at any time. All prices excl. VAT.
Included in the price
| Personal onboarding | |
| No ERP interface needed | |
| No team training needed | |
| Immediate, noticeable relief | |
| Live within a few days |
Trial per case: CHF 14.90 per resolved case for new customers, for 6 months at most, then automatically the flat rate of your tier. Pure information requests (FAQ, status queries) are not charged.
Appointment
Let’s get to know each other.
In 30 minutes we show you ailean on your own cases: bring three real tenant requests and we will show you what ailean makes of them. No slides, no sales pressure.