Triage maintenance requests and dispatch contractors automatically.
When a defect is the landlord's responsibility, ailean dispatches the right contractor from the property's contractor directory and follows up until the defect is fixed.
From defect to job
- ailean clarifies the defect with the tenant and assigns it to the right trade.
- ailean checks under tenancy law whether the landlord is responsible (Art. 256 and 259 CO).
- ailean picks the contractor from the directory your property management company has set up for the property.
- The contractor receives the job in their normal inbox and accepts or declines it with one click.
- ailean coordinates the appointment between contractor and tenant and follows up until the defect is fixed.
What contractors need: nothing
Contractors need no login, no app and no training. They work from the inbox they already use.
In operation
Ordinary maintenance: 762. Minor maintenance: 110. Q&A: 1,094 enquiries recorded as Q&A. As of 11/11/2026.
When the case is unclear
If responsibility is not clear cut, ailean hands the case to the property manager with the full history instead of deciding alone.
Frequently asked questions
The contractors in the directory your property management company has set up for the property.
No. Jobs arrive in their normal inbox; they accept or decline with one click.
Tenancy law decides: minor maintenance is for the tenant, ordinary maintenance for the landlord (Art. 256 and 259 CO). ailean classifies every defect accordingly before dispatching.
Anonymized figures from live operation. Source: kpi.ailean.re, as of 11/11/2026, licence CC BY 4.0.
ailean in your property management company
In an intro call we show you ailean on your own processes and talk about your portfolio. Price on request.
How ailean works