How ailean works, in detail.
Three steps, one case, fully autonomous. Plus the depth behind it: how ailean classifies under Swiss tenancy law, how you steer per property, how tenants get access.
Does what is already being done today. Just autonomously.
Four review layers before an answer goes out.
A chatbot generates an answer. ailean works out a decision: every request passes through several layers, every step is documented, audit-ready.
Follow-up questions and photos until the case is unambiguous. Immediate first aid: shut-off valve, fuse, ventilation.
Art. 256 ff. CO and local conciliation practice: who pays, who decides, what applies.
Cross-checked against the building, the lease, responsibilities and the property's history.
An answer to the tenant, a contractor from the property's directory, or a clean escalation to the property manager.
Whether the request arrives via WhatsApp, email or voice message: everything feeds the same case — one source of truth, no duplicate tickets, no lost threads.
Who pays for what?
ailean follows Art. 256 ff. CO and the local practice of the conciliation authorities. Rule of thumb of the Zurich rental court: minor maintenance below roughly CHF 150–200.