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ailean handles
tenant requests.
Completely.
Autonomously.

ailean receives tenant requests autonomously, around the clock, in any language. It classifies every request under Swiss tenancy law, recognises minor maintenance, commissions the right contractors when needed and follows every defect through to resolution. No cumbersome, drawn-out integrations into your existing systems — unless you want them.

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Live

In productive use since autumn 2025

Operational AI for professional property managers with 500+ residential units
Case #2841 · Water damage Live
14:31 · Voice message (Italian)
“The living-room floor is wet…” Automatically translated, answered in 9 seconds
14:32 · Follow-up questions and photos
ailean asks follow-up questions via WhatsApp in Italian and requests photos. The tenant sends them; ailean assesses the damage and its cause.
14:33 · Classification under Art. 256 ff. CO
Ordinary maintenance: costs borne by the landlord. Tenant informed.
14:34 · Plumber commissioned
From the property's contractor directory. Contacts the tenant directly.
Next day, 09:15 · Follow-up
ailean asks the tenant: is everything fixed?
10:20 · Voice message (Italian)
“Grazie di cuore!” The tenant says a heartfelt thank you for the quick fix. Case closed.
Property-manager effort0 minutes
What really sets us apart

No app. No chatbot.
100 % property-management intelligence.

Tenant portals, chatbots and in-house apps accept requests and pass them on. ailean can do that too! But above all, it does the work that starts after the ticket. One typical case, six steps, two very different outcomes.

Tenant portal · chatbot · in-house app
Request accepted. A human does the work.
Tenant request accepted
Photo and follow-up questions: the property manager
Tenancy-law classification: the property manager
Contractor selection and phone call: the property manager
Appointment coordination: the property manager
Chasing up when things stall: the property manager
Result: one more case on the property manager's desk.
ailean
Request accepted. Case completed.
Tenant request accepted
Photo and follow-up questions, handled by ailean
Tenancy-law classification, automatic under Art. 256 ff. CO
Contractor commissioned, from the property's contractor directory
Appointment arranged directly between contractor and tenant
Escalates cleanly when something stalls or gets complex
Result: 0 minutes of effort for the property manager, and happy tenants who get instant help 24/7.
Integration

Runs alongside your systems. No integration required.

ailean doesn't replace your ERP and doesn't demand an IT project. Your organisation keeps working as before — ailean takes over the requests before they land on anyone's desk.

No mandatory interfaces

Your ERP stays as it is.

ailean starts without any connection to your property-management software. An integration is possible later, but never a prerequisite.

No IT project

First projects live in under two weeks.

No migration, no six-month rollout, no burden on your IT. The full phase plan is openly available.

About onboarding
Swiss data residency

Swiss data centres, Swiss law.

FADP/GDPR-compliant, complete audit trail for every case. Procurement material on request.

About security
How it works

Does what is already being done today. Just autonomously.

ailean doesn't replace any process that works for you. ailean takes over the routine steps your property managers currently squeeze in on the side: receiving requests, asking follow-up questions, coordinating contractors, chasing up.

Your property managers keep full visibility at all times. What they gain is time: for the cases that need real experience, for lettings that need a personal touch, or for more apartments in the portfolio, without burnout.

In short: ailean takes work away from no one. ailean takes over the work no one would have missed.

1
Tenant contacts ailean
An answer in nine seconds, in any language, via WhatsApp, email or voice message.
2
ailean keeps everyone in the loop
Clarifies the case, classifies it under Swiss tenancy law, documents every step. Property managers, owners and tenants always know where things stand.
3
ailean commissions the contractor
From the property's contractor directory. The contractor contacts the tenant directly and coordinates the appointment.
See the full product depth
One system behind it

Every channel in. One truth out.

Tenants get in touch however suits them. Everything still lands in the same place at ailean, and no answer leaves the system unchecked.

Multichannel in, one source of truth

WhatsApp, email, voice message: in any language, at any hour. Every channel feeds the same case: no channel chaos, no duplicate tickets, no lost threads. No post-its that disappear.

WhatsApp-Demo im iPhone ansehen →

WhatsApp Email Voice message
One case, one continuous trail
Four review layers before every answer

That's why ailean answers like an experienced property manager, not like a chatbot.

01
Factual clarification: follow-up questions to the tenant and photos taken by the tenant, until the case is unambiguous.
02
Tenancy-law classification: under Art. 256 ff. CO and conciliation practice.
03
Cross-check against property and contract data: building, responsibility, history.
04
Only then the answer, or the contractor, or a clean escalation.
See the architecture in detail
The numbers from productive use.
From four months of real operation. No demo data, no pilot shortcuts.
639
requests handled autonomously
9 sec.
average response time
88%
peak autonomy rate
24/7
availability in every language
The market

Too many requests. Too few professionals.

Why the industry needs a tool like ailean.

1.5 million
rental apartments in Switzerland are professionally managed
Every apartment generates several tenant requests a year, from a broken light bulb to water damage. Even if only part of them run autonomously, that adds up to thousands of property-manager hours per year. Those hours flow to where people are really needed: owner relationships, lettings, strategic work. The pilot achieved this in its best month: 88 percent handled autonomously.

In production

In productive use at a Swiss property management company. More in onboarding. We name customers as soon as they agree.

Impact

How ailean makes a difference.

For your company, your employees and your tenants. Three levels, three tangible changes.

For your company

Growth without the staffing bottleneck.

  • Scales with your portfolio, even when no property managers can be found on the market.
  • Complete, audit-ready documentation of every case.
  • Staff time flows into owner relationships, lettings and strategy, not triage.
For your employees

More time for the cases that need real experience.

  • Routine runs through autonomously; the desk stays clear.
  • Personally there when experience is needed: emergencies, handovers, difficult tenants.
  • No weekend stress, no Monday-morning request pile.
For your tenants

Finally reachable, finally understood.

  • Reachable around the clock, in their own language.
  • Clear guidance for small issues, instantly.
  • Otherwise the right contractor comes, coordinated directly.
See concrete everyday scenarios and control options
Take a look at the live demo yourself, any time.
Fully functional demo environment, open without sign-up. Click through, scroll around, you won't break anything.
Open live demo

Let's talk for 30 minutes about your real requests.

We'll show you the platform live, on a typical case from your own portfolio. No slides, no big promises, no sales pressure.

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Not there yet? First projects delivered with ailean in under 2 weeks

Kurz vorstellen, dann direkt in die Demo.

Die Live‑Demo öffnet sich sofort danach, ohne Anmeldung, ohne Wartezeit.

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