Onboarding
First projects in less than two weeks. Not in six months.
We know what you think about rolling out new software: long projects, IT dependencies, half-finished integrations. Not with ailean. Here is the complete onboarding plan, transparent and with no hidden follow-up costs.
1
Day 0
Contract signed
We schedule the kick-off meeting.
2
15 min
Internal handover
Sales hands over to customer success and engineering.
3
½ day
Account created
Tenant workspace + admin access.
4
~1 week
Channels set up
WhatsApp Business, phone, email templates.
5
1 day
Admin meeting
Live demo on the configured system.
6
1 day
PM meeting
Property-manager training, data validation.
7
½ day
System check
Test of a complete case from intake to resolution.
8
1–3 wks
Roll-out
QR boards installed, tenants and contractors informed.
9
½ day
Live test
Walkthrough with real data, sign-off.
Go-live
In production
30 days of close support.
Today, we run alongside you. We do onboarding personally, not self-served. Self-service follows in 2026.
Frequently asked questions
What we hear in every first conversation.
Less than two weeks from contract to the first productive cases; the full roll-out follows within a few weeks. With a direct ERP integration, your workspace is set up live with one click in the kick-off meeting.
Two options, combinable: a fixed amount per residential unit per month, or an amount per request type. We discuss concrete figures in the intro call.
No. ailean takes over a large share of the routine — 88 percent in the best month of our pilot. Your team gains time for the cases that truly demand experience: emergencies, handovers, difficult tenants.